Terms of Service

Welcome to Zielke Towing – St. Joseph!

We’re proud to serve the Saint Joseph area with reliable towing, roadside assistance, and vehicle-related services. As the second location of Zielke Towing (Benton Harbor), our goal is simple: fast, professional help when you need it most. By using our services or browsing our website, you agree to the following terms. We’ve kept them straightforward so you know exactly what to expect.

What You’re Agreeing To

By requesting a tow, roadside assistance, or any related service, you’re agreeing to these terms. If you have any questions or concerns, feel free to ask before proceeding—we’re happy to help.

Our Promise to You

At Zielke Towing – St. Joseph, we promise to provide:

• Professional Service: Friendly, trained technicians who treat you and your vehicle with respect.

• Transparent Pricing: Upfront quotes whenever possible, with clear explanations.

• Honest Communication: Timely updates if there are any changes or delays.

Payment Details

• Service Charges: We do our best to quote pricing upfront, but in some cases (e.g., extra distance, recovery challenges), the final amount may change.

• Accepted Payments: We accept cash, credit cards, and other approved methods. Full payment is due at the time of service.

• Late Payments: Delayed payments may incur additional fees or service restrictions.

Things to Keep in Mind

Although we strive for speed and accuracy, some factors may affect our ability to deliver service:

• Severe Weather Conditions

• Heavy Traffic or Road Closures

• Difficult Access to the Vehicle (e.g., blocked, off-road, or locked gates)

If delays occur, we’ll communicate with you promptly.

Your Role as a Customer

You can help us provide the best possible service by:

• Giving accurate details about your location and vehicle.

• Removing personal belongings before the tow or repair begins.

• Following any safety instructions given by our team during service.

Our Responsibility to Your Vehicle

We take great care with your vehicle, but some things are beyond our control:

• Pre-Existing Damage: We are not liable for any damage already present prior to our arrival.

• Personal Belongings: We are not responsible for items left in the vehicle.

• External Conditions: Damage or delays caused by weather, road hazards, or third parties are outside of our responsibility.

Cancellation & Refund Policy

• Cancelling a Service: Let us know as early as possible. If a tow truck has already been dispatched, a cancellation fee may apply.

• Refunds: While refunds are uncommon, we will review any request on a case-by-case basis. Please contact us if you have concerns.

Using Our Website

By visiting or using our website, you agree to:

• Use it only for its intended purpose (e.g., requesting service, finding contact info).

• Avoid actions that may disrupt our site or its security.

• Not copy or redistribute website content without written permission.

Keeping These Terms Updated

As our business evolves or legal requirements change, we may update these Terms of Service. Any changes will be posted on this page, and they take effect immediately.

Questions or Concerns?

We’re here to help.

📞 Phone: (269) 983-0094
📧 Email: info@49085towtruck.com
📍 Address: 1207 Broad St, Saint Joseph, MI 49085, USA

Thank you for choosing Zielke Towing – St. Joseph. We appreciate your trust and look forward to helping you get back on the road!